<aside> 📜 TABLE OF CONTENTS

• Introduction
• ChargeOne
• MonyPro
• AutoAssist

Ongoing

</aside>

The diagram showcases the integration of various components within a telecom system, with a specific focus on the SafariOne AutoAssist system. The components in green color are part of the SafariOne suite; the rest are the external components with which the AutoAssist system interacts. Here is a brief breakdown of the different parts of the system and their interactions:

System Components

1. Telecom User:
   • Represents the end-user interacting with the system.
2. USSD GW (Gateway):
   • The entry point for USSD (Unstructured Supplementary Service Data) messages from telecom users.
3. IVR Freeswitch:
   • Handles interactive voice response (IVR) functionality.
4. USSD Dispatcher:
   • Directs USSD messages to the appropriate server.
5. SafariOne AutoAssist System:
   • USSD Server: Processes USSD requests and manages USSD menus.
   • HTTP Server: Manages HTTP requests
   • AutoAssist Core: The main processing unit of the AutoAssist system that is responsible for service execution.
   • Integration Service: Communicates with various external systems (airtime, money, vas) to fulfill user requests.
   • Redis: A caching system to improve performance.
   • Oracle DB: The main database for storing users, services, and USSD menus data.
6. SafariOne BizFlow (Business Support System):
   • System Configuration Management
   • User management
   • Service Management
   • Ussd Menus Management
7. External Systems: Integration with the following external system is available

• Airtime Systems:
  • IPLOOK iBSS
  • SafariOne CBS
• Money Systems:
  • MTN Money
  • Airtel Money
  • SafariOne MMP (integration pending)
• VAS (Value Added Services):
  • Xogmaal
  • SafariOne VASSDP (integration pending)

This architecture ensures that the AutoAssist can efficiently handle user requests and integrate with multiple external systems for a seamless user experience.